1. Why was my document verification rejected?
Your verification may be rejected if the submitted document does not meet our security, clarity, or authenticity standards. This is to protect both freelancers and clients on Freelanced Nepal.
2. What are the common reasons for rejection?
We may decline your verification request if:
- Blurry or low-quality image – Details on your ID are not readable.
- Expired document – The ID has passed its validity date.
- Incomplete document – Some parts (name, photo, date of birth, or ID number) are cut off or hidden.
- Edited or altered document – Any signs of tampering, Photoshop edits, or digital modifications.
- Mismatch with profile details – Name, photo, or date of birth do not match the information in your Freelanced Nepal profile.
- Wrong document type – Submitting an unsupported document (e.g., student card instead of national ID, passport, or driver’s license).
- Duplicate submission – Re-uploading the same rejected file without corrections.
- Multiple people in photo – Only the account holder’s ID should be shown.
3. Which documents are accepted?
We currently accept:
- National Citizenship Card (front and back)
- Valid Passport
- Driver’s License
Note: Student cards, company IDs, or other informal IDs are not accepted.
4. Can I resubmit after rejection?
Yes. You can re-upload your documents after fixing the issue. Please ensure they are:
- Clear, unedited, and full-size photos
- Valid and not expired
- Matching your profile information
5. How long does re-verification take?
Once re-submitted, documents are usually reviewed within 24–48 hours. You’ll get notified via email and dashboard updates.
6. What happens if my verification keeps failing?
If your documents are repeatedly rejected, reach out to support@freelancednepal.com with clear scans/photos of your ID for manual review.
👉 Pro Tip: Use a phone camera in good lighting, avoid glare, and ensure the full document fits inside the frame.
